FREQUENTLY ASKED QUESTIONS (FAQs)
Q. What forms of payment do you accept?
A. We accept all major credit cards including Visa, MasterCard, Discover, American Express, JCB, and Diners Club. We also accept PayPal as well as Amazon Payments, Apple Pay and most debit cards. Personal checks are also accepted at our discretion.
Q. Is your checkout secure?
A. Yes, Pacific Northwest Gifts' checkout is powered by Shopify and is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
As an extra layer of security, our website is monitored by McAfee SECURE.
Q. How do you ship?
A. We ship all of our items by The United States Postal Service which includes delivery tracking. You will receive a shipping confirmation email which includes a link to tracking information once your order ships. Foreign shipments will be transferred to that country's postal service, e.g., Canada Post, Royal Mail (Parcelforce Worldwide), New Zealand Post, Australia Post, etc.
Q. Do you ship internationally?
A. Yes. We ship most of our items to many international destinations. For a complete list of those destinations, please see our Shipping page. Please note that some countries charge duties and/or other fees for items shipped from the U.S. These fees are not included in our shipping charges.
Q. How do I obtain a refund?
A. If you are unhappy with your purchase, simply return the item postage paid in new condition within thirty (30) days after purchase for a full refund. Items may be returned to us at the following address:
Pacific Northwest Gifts
PO Box 3831
Central Point, OR 97502-0035
Note: Gift baskets and other items purchased through our affiliated links are not eligible for return to us. Please contact the company directly through their website.
Q. What if the item I wanted is out of stock?
A. If you see an item that is temporarily out of stock, you can sign up for a notification email to be reminded when the item is back in stock. Items that are out of stock have a "NOTIFY ME" button. You can also email us at email@example.com and we will reorder it for you if it is still available from the manufacturer.
Q. I forgot to use my promotion code, can I still get a discount?
A. Unfortunately, we have no way of retroactively providing the discount. However, we can provide you with a promotion code to use on your next order or you may use the current promotion code through the effective date on your next order.
Q. Why was my order cancelled?
A. Orders may be cancelled if the item(s) in your order is (are) permanently out of stock or if we suspect a fraudulent transaction. In the event your order is cancelled, you will be notified by email.