Pacific Northwest Gifts Frequently Asked Questions or FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)


Q. What forms of payment do you accept?

A. We accept all major credit cards including Visa, MasterCard, Discover, American Express, JCB, and Diners Club. We also accept PayPal as well as Amazon Payments, Apple Pay, Google Pay and most debit cards. 


Q. Do you sell gift cards?

A. Yes, you can send a gift card to someone via email. You can find the gift cards page here.


Q. Is your checkout secure?

A. Yes, Pacific Northwest Gifts' checkout is powered by Shopify and is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.


Q. How do you ship?

A. We ship almost all of our items by The United States Postal Service ("USPS") which includes delivery tracking. You will receive a shipping confirmation email which includes a link to tracking information once your order ships. Foreign shipments will be transferred to that country's postal service, e.g., Canada Post, Royal Mail (Parcelforce Worldwide), New Zealand Post, Australia Post, etc.

UPS Shipping is also available at checkout. For heavier items, you might find that UPS Rates are cheaper than the compable USPS rates.


Q. Do you ship internationally?

A. Yes. We ship most of our items to many international destinations. For a complete list of those destinations, please see our Shipping page. Please note that some countries charge duties and/or other fees for items shipped from the U.S. These fees are not included in our shipping charges.


Q. Do you have a warranty on your products?

A. If the original manufacturer provides a warranty, that warranty is extended to you, our customer. Otherwise, we provide a warranty of 30 days from the date of your receipt against any manufacturing defects.


Q. How do I obtain a refund?

A. If you are unhappy with your purchase, simply return the item postage paid in new condition within thirty (30) days of purchase for a full refund. Items may be returned to us at the following address:

Pacific Northwest Gifts
625 E Pine St #3831
Central Point, OR USA 97502-0809

Gift items can be returned for an exchange or store credit if returned within thirty (30) days of receipt.


Q. What if the item I wanted is out of stock?

A. You will be able to sign up for a back in stock notification email or push notification (if you accepted notifications on our website). Look for the Email When Available button on the product listing or the little bell icon.


Q. I forgot to use my promotion code, can I still get a discount?

A. Unfortunately, we have no way of retroactively providing the discount. However, we can provide you with a promotion code to use on your next order or you may use the current promotion code through the effective date on your next order.


Q. Why was my order cancelled?

A. Orders may be cancelled if the item(s) in your order is (are) permanently out of stock or if we suspect a fraudulent transaction. In the event your order is cancelled, you will be notified by email. Your order may also be cancelled if we invoice you for a prepaid special order and we don't receive your payment within thirty (30) days. You can always contact us to inquire about the status of your order using the Contact Us form found here.


Q. Do you sell wholesale?

A. No, we are a retail store only.