Shipping Information for Pacific Northwest Gifts
Where and how we ship
Due to the present and ongoing shipping challenges as a result of COVID-19, we currently only ship to the United States and Canada. As the challenges of COVID-19 abate in 2021, we will add more countries to our list. Contact us if you have a question about shipping to your country.
For the United States and Canada, shipping charges are based on the weight of your item(s) and the shipping service selected. Periodically, we may offer Free Shipping if your cart total reaches or exceeds a predetermined amount.
For shipments in the United States:*
In the United States, we ship by the United States Postal Service ("USPS") and United Parcel Service ("UPS") depending on which carrier's service you select. You can determine your shipping charges by adding an item or items to your cart and entering your shipping address.
Shipping times provided by us during your checkout process are estimates only.
For shipments to Canada:*
For Canada, we ship by the United States Postal Service ("USPS") and United Parcel Service ("UPS"). We recommend UPS Standard. You can determine your shipping charges by adding an item or items to your cart and entering your shipping address.
Please note that duties and taxes ARE NOT INCLUDED in the shipping charges to Canada. These duties and taxes must be paid before you receive your package. You can estimate your duties and taxes at this link.
When we ship
We ship orders Monday through Friday and typically ship 1-2 business days after you place your order. If your order arrives early on a business day or the evening before, it may go out sooner, e.g., same day shipping. However, you should factor in our processing time when calculating an estimated delivery for your package.
This is a helpful formula to consider when ordering: Processing Time + Shipping Time + COVID-19 Related Delays + Customs Delays (for Canadian shipments) + Weather Delays + Seasonal Delays (Christmas, Thanksgiving, etc.) = Total Shipping Time.
Of course, many of these delays are beyond our control, but you should consider them when ordering anything of a time-sensitive nature such as gifts.
When we won't ship
We reserve the right to not ship to any person and/or address that is suspicious based on fraud detection measures we have in place. In the event we do not ship, your order will be cancelled and any charge authorizations will be voided. Your credit card will not be charged.
If you have any questions about the shipping charges, please email us at firstname.lastname@example.org.
*We reserve the right to change carriers depending on current or anticipated delivery conditions provided by the carrier, e.g., worker strikes, COVID-19 related delays, etc. You will not be charged any price differences should the cost be higher.